At ESI Software Inc. your privacy is important to us. We are committed to providing you with exceptional service while protecting your privacy and safeguarding your personal information. Personal information means information that can identify an individual (for example, a person’s name, home address, home phone number or ID number). It also means information about an identifiable individual.
Our Ten Privacy Principles
ESI Software Inc. is responsible for maintaining and protecting the personal information under its control and has designated individuals to be accountable for our compliance with these principles.
The purpose for which personal information is collected shall be identified before or at the time the personal information is collected.
Individual’s consent will be obtained for the collection, use or disclosure of personal information, except where the law provides an exemption.
The personal information we collect shall be limited only to that which is necessary for the purposes identified.
Limiting Use, Disclosure and Retention
Personal information shall only be used or disclosed for the purposes for which it was collected, unless an individual has otherwise consented or when it is required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
We shall keep personal information as accurate, complete and up-to-date as may be necessary to fulfill the purposes for which it is to be used.
We shall protect personal information using security safeguards that are appropriate to the sensitivity level of the personal information received.
We will make available information to individuals about our policies and practices relating to the management of personal information that is under our control.
Upon written request to our Privacy Officer, an individual will be informed of the existence, use and disclosure of his or her personal information that is under our control, and will be given access to that personal information as required and permitted by law. Individuals are entitled to challenge the accuracy and completeness of that personal information and request that it be amended as appropriate.
Handling Enquiries or Complaints
Any enquiries or complaints concerning compliance with our privacy policies and practices should be addressed in writing to our Privacy Officer, as set out below.
Why we collect and use personal information
Collecting personal information about you is essential to our being able to provide the products and services that best meet the needs of both yourself and/or authorized third parties (“Client”). While the personal information we collect may come directly from you, it may also be provided by third parties (such as law firms, accountants etc.).
Personal information may be used
To determine eligibility for products and services. To process orders for Clients, and provide requested information, products or services. For billing and accounting services relating to our products and services. Personal information may also be used for other purposes, subject to obtaining your prior consent for such use.
Consent to use personal information
Consent may be obtained in various ways. We may obtain your express consent or we may determine that consent has been implied by the circumstances. Express consent could be in writing (for example in a signed consent, e-mail or application form), or verbally in person or over the telephone. When we receive personal information from you that enables us to provide you with a requested product or service, your consent to allow us to deal with that personal information in a reasonable manner would be implied. If you need to provide personal information about other individuals (such as clients, employees, dependants, a spouse, etc.), you must obtain their consent for these purposes prior to your disclosure to us.
Providing us with your personal information is always your choice. When you request services from us, we ask that you provide information that enables us to respond to your request. In doing so, you consent to our collection, use and disclosure to appropriate third parties such as personal information for these purposes. You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above. Your consent remains valid even after the termination of our relationship with you, unless you provide us with written notice that such consent is withdrawn. By withdrawing your consent, or by not providing it initially, you may limit or even prevent us from being able to provide you or an authorized third party (such as an employer) with the products or services desired.
Sharing personal information with others
We are not in the business of selling client lists or personal information to others. In providing our services, we may need to disclose the personal information we collect to other service providers or agents who perform various functions for us.
Keeping information accurate
It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. You have the right to access, verify and amend the information we have about you. We rely on you to keep us informed of any changes, such as a change of address, telephone number or any other circumstances – simply contact your Customer Service Representative or Account Executive.
Despite our best efforts, errors occasionally can occur. If you identify any personal information that is out-of-date, incorrect or incomplete, please inform us right away and we will endeavour to make the corrections promptly and to use all reasonable efforts to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from us.
How we safeguard personal information
At ESI Software Inc., we employ physical, electronic and procedural safeguards to protect our systems and all personal information under our control against unauthorized access and use. All safety and security measures are appropriate to the sensitivity level of the information collected.
Our team members are governed by strict standards and policies to ensure that personal information is secure and treated with the utmost care and respect.
Privacy and the Internet
130 King Street West, Suite 501
Toronto, ON M5X 1E4, Canada
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