Time, Billing, Accounting & Practice Management Software for Law Firms
ESICare Pro Troubleshooting Assistance  

ESICare standard plans are limited to support for general installation and support issues within ESILAW and do not cover products and services provided by third parties such as your computer hardware, network, or security software.

Coverage Provided with ESICare Plans

  • Installation support1
  • General accounting support4
  • ESILAW how to support4
  • Issues and errors within ESILAW

Coverage Not Provided with ESICare Plans

  • Network support (i.e. profiles, mapping, permissions)
  • Computer hardware support (printers, servers, etc.)
  • Third party software (security, virus software configuration)
  • Bookkeeping and accounting services2

If You Are Experiencing Problems Unrelated to ESILAW

At ESI we test our products thoroughly to ensure compatibility with all supported Microsoft Windows desktop and server operating systems. However, at times you may still encounter technical difficulties that are unrelated to ESILAW and caused by other factors such as your network, security software, third party software, or computer hardware. To help you find solution to these types of problems we offer an advanced support service called ESICare Pro Troubleshooting Assistance3.

How Do I Determine if the Problem is Caused by Other Factors?

Our experienced support representatives have a minimum of 10 years of experience each in supporting ESILAW software products. They know our products inside out and can quickly identify if a problem is directly related to ESILAW or caused by other factors. Representatives will advise you if the cause of your problem is related to ESILAW or a result of another factor.

If You Require Assistance Beyond ESICare Coverage

ESICare Pro Troubleshooting Assistance3 grants you access to a senior level support representative or programmer who can assist with troubleshooting problems not covered by standard support plans. For more information or rates for ESICare Pro Troubleshooting Assistance please contact sales.


1 Installation support limited to the scope of information provided in our installation documents
2 Including, but not limited to reconciling banks and reports
3 Charges are billable regardless of whether a solution is provided
3 Training is not included - we reserve the right to limit support calls



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Antivirus Software

Read our antivirus and security software article to discover how you can deal with known issues caused by third party antivirus and security applications.

Need Bookkeeping Help?

ESICare support plans do not include accounting and bookkeeping services to help balance your books. If you need assistance with reconciling accounts please contact your accountant or a certified partner. On-demand training courses are also available to assist you with learning how to reconcile accounts.

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  Contact Information
Toll Free: 1.888.663.4545
  International: 1.604.990.1779
Fax: 1.604.990.1789
  ESI Software Inc.
#204 - 998 Harbourside Drive
North Vancouver, BC
V7P 3T2 Canada
Copyright 2014 ESI Software Inc. - All Rights Reserved