ESICare standard plans are limited to support for general installation and support issues within ESILAW and do not cover products and services provided by third parties such as your computer hardware, network, or security software.
Coverage Provided with ESICare Plans
- Installation support1
- General accounting support4
- ESILAW how to support4
- Issues and errors within ESILAW
Coverage Not Provided with ESICare Plans
- Network support (i.e. profiles, mapping, permissions)
- Computer hardware support (printers, servers, etc.)
- Third party software (security, virus software configuration)
- Bookkeeping and accounting services2
If You Are Experiencing Problems Unrelated to ESILAW
At ESI we test our products thoroughly to ensure compatibility with all supported Microsoft Windows desktop and server operating systems. However, at times you may still encounter technical difficulties that are unrelated to ESILAW and caused by other factors such as your network, security software, third party software, or computer hardware. To help you find solution to these types of problems we offer an advanced support service called ESICare Pro Troubleshooting Assistance3.
How Do I Determine if the Problem is Caused by Other Factors?
Our experienced support representatives have a minimum of 10 years of experience each in supporting ESILAW software products. They know our products inside out and can quickly identify if a problem is directly related to ESILAW or caused by other factors. Representatives will advise you if the cause of your problem is related to ESILAW or a result of another factor.
If You Require Assistance Beyond ESICare Coverage
ESICare Pro Troubleshooting Assistance3 grants you access to a senior level support representative or programmer who can assist with troubleshooting problems not covered by standard support plans. For more information or rates for ESICare Pro Troubleshooting Assistance please contact sales.